Frequently asked questions

We constantly test our tools for hardness, toughness and the breaking torque on the output sides. Every series is tested multiple times during the production process and prior to delivery. This way, we guarantee a consistently high level of quality.

We would be more than happy to help you. Should you have any technical questions, simply contact us by phone at +41 34 437 71 71, by email at quality@pbswisstools.com or via our contact form.

In the event of a warranty claim, please contact your tool distributor or PB Swiss Tools directly. You can contact us by phone at +41 34 437 71 71 or by email at quality@pbswisstools.com. We can also be contacted via these channels if you also have quality issues. The provisions set out in the GTC of PB Swiss Tools shall apply. The sender shall bear the shipping costs for returns.

Normally, defective tools need to be sent back to us. However, it is often possible to resolve the case via email. To do this, we would need photos in which the damage and the PB No. or tool serial number (S/N) are clearly visible. Please also send us your full address. Further information on our lifetime guarantee is available here.

Generally speaking, all PB Swiss Tools tools have a lifetime guarantee. Exceptions: A lifetime guarantee cannot be provided for tools and instruments with a limited service life (e.g. tools supplied in a sterile state). For torque screwdrivers, we provide a three-year warranty from the date of purchase. Further information is available here.

The quickest way to find your local PB Swiss Tools specialist retailer is via our store locator.

We sell our products via our sales partners and specialist retailers, and these are responsible for pricing. You can find your local specialist retailer here.

No, we only sell our products via specialist retailers. You can find your local PB Swiss Tools partner here.

No, we do not place any products that are seconds in circulation, as PB Swiss Tools is synonymous with the highest level of quality.

We would be happy to help. Simply send a message to us at quality@pbswisstools.com or via our contact form. You can contact us by phone at +41 34 437 71 71.

Yes, we also produce tools in line with customer specifications. Please send your request directly to engineering@pbswisstools.com.

You can find out latest innovative tools here. Incidentally, we develop and produce every tool entirely in Switzerland.

Thanks to the bright color coding system, you will always be able to quickly find the right type or size of tool for your work. This saves valuable time! The color coding system has been in place since 2000. Find out more about it here!

Our family-owned company was founded in 1878 – back then, it was still a village smithy, however. In 1918, Paul Baumann took over the business and included his initials in the company name. You can find out more about the history of PB Swiss Tools here.

Sustainability takes a high priority in our industrial company. Our family-owned company bears great responsibility for ensuring that business, environmental and societal needs are harmonized. Further information on sustainability and social responsibility at PB Swiss Tools is available here

No, we generally do not distribute any 3D data regarding our products. In Switzerland, there are however two companies (Cleversys and Digipack) that have digitalized some of our tools and may be able to provide the data. 

No, we generally do not distribute any 2D layouts of our products. In Switzerland, there are however two companies (Cleversys and Digipack) that have digitalized some of our tools and may be able to provide the data. 

Yes, all PB Swiss Tools products conform to the REACH statement and the RoHS Directive. The full report as well as other certificates held by PB Swiss Tools are available here.

You will find all PB Swiss Tools instructions for use in the Support area on our homepage, under Media Service

When stored in airtight containers such as drawers and tool cases, handles made from the modified natural cellulose acetate butyrate (CAB) substance develop an unpleasant odor. The development of an odor is not linked to the material properties, i.e. the product remains qualitatively sound in terms of its functionality.
To neutralize the odor, we add a discreet vanilla fragrance to our CAB handles.

Screwdrivers with a VDE label are insulated hand tools. They have been specially designed for use in high-risk applications with electricity and electrical currents. All VDE screwdrivers must meet the strict safety requirements set out by the Association for Electrical, Electronic & Information Technologies (VDE). 

This is a type approval in line with the international IEC standards. The approval is only issued once the VDE screwdriver successfully passes the mechanical and electrical safety tests carried out by the testing institute.

We subject all of our newly produced series to various tests that are specified by the standard. For example, all of the new VDE screwdrivers undergo visual testing, flammability testing and impact testing. We also test each of our products individually in a water quench. We carry out further tests at random on each series.

You should use an insulated tool for your own protection when working on live objects at voltages of up to 1000 VAC/1500 VDC. VDE screwdrivers made from non-conductive materials guarantee the highest level of safety – particularly if there is a risk of electric shock – as they meet the requirements set out by the Association for Electrical, Electronic & Information Technologies. 

VDE screwdrivers feature insulation made from plastic that extends all the way to the blade. This reduces the risk of an electric shock. There are also screwdrivers that are specially designed for use in electrical installations and are approved for work on live parts. They are labeled with the VDE symbol. 

VDE screwdrivers prevent electric shocks if they are used up to a permitted voltage of 1000 VAC/1500 VDC and are undamaged. Carry out a visual test to check for any external defects in the insulation before each use. 

The handle of VDE screwdrivers is made from an insulating plastic that does not conduct electricity.

PB Swiss Tools interchangeable blades are extremely lightweight, as they are mainly made from plastic. Depending on the length of the blade, their weight can range from a mere 13 grams to 35 grams. The fatigue strength of the blade is guaranteed, while the lightweight design is advantageous when working on the go and in overhead applications.

Users have been extremely satisfied with our click-lock system in other products for many years now. For this reason, we are also using this system with our VDE interchangeable blades.

Yes, you can purchase these as usual via our specialist retailers and sales partners

Yes, every VDE interchangeable blade has been individually tested for their safety and can be used by hand without a handle. 

No, we expressly assume no liability for the use of our VDE interchangeable blades together with third-party products or other tools, such as drills or socket screwdrivers. The PB Swiss Tools handle can be reordered individually, where necessary.

With us, you benefit from a lifetime guarantee and the color coding system, which enables you to quickly find the right screwing profile. What’s more, you can rely on the accuracy of fit of our blade tips – and the fact that these tools have been produced in an environmentally friendly manner in Switzerland. 

With slim blades, you can reach even deep-set screws effortlessly. Most users do not want to have to do without this added value.

Due to a standard that entered into force in 2005, test lamps are no longer permitted to be changed. Since this changeover, voltage testers have had to be supplied in such a way that they can be disassembled without being destroyed. The result of this is that the components can no longer be replaced.

Adjusting is where a comparative measurement is carried out on the tool and if there is a deviation, the torque tool is recalibrated. During the calibration process, only a comparative measurement that provides evidence of the accuracy of the tool is carried out.

We recommend recalibrating once per year or after 5000 uses.  

We can carry out recalibrations with adjustments. However, as we are not an accredited test center, it is not possible to reset the tool to national standards. 

Recalibration including adjustment costs CHF 50.00 net per item and applies for all of the torque tools produced by PB Swiss Tools. You must bear the shipping costs. 

We do not sell any torque sensors. If you are looking for a cost-effective handheld device, we recommend devices produced by Brütsch/Rüegger and SFS if you are in Switzerland. International recommendations can be provided upon request.

PB Swiss Tools carries out a factory calibration for every torque tool in accordance with the latest DIN EN ISO 6789:2017 standard. This includes a release aligned exactly with a defined continuous rotational speed. All PB Swiss Tools torque tools can be adjusted using a suitable measuring system. 

We recommend adjusting and calibrating the tools once per year, regardless of their use. Should a torque tool not meet the calibration requirements, the tool can be readjusted and recalibrated. The steps required to do so are set out in the instruction for use for your tool.

The service life of a button cell battery is approximately two to three years. This is heavily dependent on the number of times it is used and the environmental conditions. The power consumption is much lower with a closed cap than when the cap is pulled back (adjustment mode).

The instructions on how to do this are available in our instructions for use and various videos. To access these, visit the Media Service in the Support area of our website. 

“LO” or “HI” are displayed if the torque range for which the respective Digi Torque V02 is designed is fallen below or exceeded by more than 5%. If “LO” is visible on the display, turn the cap to the right until the display shows values again. If “HI” is visible, turn the cap to the left. Further information on this topic is also available in our Media Service.

In our Media Service, you will find instructions for use for the Digi Torque V02 as well as a video providing a simple explanation of how to replace the button cell battery.  

Watch this video to find out how to replace your polyamide mallet insert quite easily. If the insert sits firmly on the mallet to such an extent that the handle threatens to break during loosening, we recommend the following: 

Use a hacksaw to saw as far as possible into the front of the insert. Then continue the saw cut on the side all the way up to the body (metal body). If this does not help, drive a chisel into the saw cut to split the insert in two. This is the latest time at which the insert can be removed. 

Our mallets are “recoilless”. This means that a set of disks inside the mallet body effectively absorbs the impact of the mallet stroke and thus prevents the mallet from recoiling. This makes your work more accurate, more pleasant and effortless. If you use your mallet for a wide range of purposes, your best bet is to choose the version with replaceable heads. Further information on this topic is available in this video

Do you have any other issues?

Should you have any questions or comments, please do not hesitate to contact us.

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